FAQ
Any clothing item labeled a "Pre-Order" that you ordered is part of our exclusive pre-order collection. This means that your purchase is secured, and you will be among the first to receive this product once it becomes available.
Benefits of Pre-Orders:
- Guaranteed Availability: Customers secure their desired items, especially if they are in high demand or limited edition.
- Early Access: Customers who pre-order often receive their items before they are officially available to the general public.
- Delivery Time: Pre-orders may take about 3-4 weeks to be delivered as they are produced or restocked after the pre-order period ends.
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Refund Policies:
NO RETURNS OR EXCHANGES
ALL SALES ARE FINAL
Refunds will ONLY be processed due to errors on our end, such as items being out of stock or incorrect items shipped or product defects.
Feel free to contact us with any questions.
How to Sell Us Your Sneakers
For the quickest response regarding selling sneakers to us, please follow these steps:
1) Follow us on Instagram @Distgoods
https://www.instagram.com/distgoods
2) Send us a direct message letting us know what you have for sale and include these details
- Photos of the sneakers.
- Size/Flaws on the Sneaker/Box or No Box.
- Lastly, your asking price.
We strive to offer competitive prices for our items. Please understand that we may be unable to pay the full market price for items we purchase. Rest assured, we always aim to provide fair and reasonable offers based on various factors including item condition and market demand.
Payment Options
- Local Delivery: If you live in the DC, Maryland, or Virginia area we can arrange local delivery.
- If you need to mail your sneakers to us we can Pay you immediately using PayPal Invoice (2.9%+$0.30 Fee)
- For Zelle/Apple Pay/Venmo/Cash App you will need to mail your sneakers to us first for authentication. Once we verify them we will pay you in your desired method.